The surgery is open at the following times:-
Early morning prebookable appointments
The surgery now offers extended hours (for pre-bookable appointments only) on Monday and Friday mornings between 07:15 and 08:00 (excluding Bank Holidays when extended hours will be offered on a different day in the same week).
Please note: We no longer close for lunch (however the telephones go to answerphone from 1pm until 2pm).
Telephone numbers for urgent medical problems:
In the case of urgent advice, when the practice is closed, you can call 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
DISPENSARY OPENING TIMES
The dispensary at The Old Exchange Surgery is open to collect medication from 8am until 6pm Monday through to Friday. Please note that our dispenser is only available from 9am until 3pm to answer any questions or queries you may have.
This service is only offered to patients living more than one mile from a community pharmacy.
CHRISTMAS AND NEW YEAR OPENING TIMES
The surgery will close for the Christmas break at 6pm on Tuesday 24th December 2019 and will reopen at 8am on Friday 27th December 2019.
The surgery will close for the New Year break at 6pm on Thursday 31 December 2019 and will reopen at 8am on Thursday 2nd January 2020.
If you require medical help when the surgery is closed please dial 111. If you have a life threatening medical emergency, please dial 999.
Here's what's open during the Bank Holidays
Open 24/7, 365 days a year, NHS 111 connects patients to a team of fully trained call advisers who are supported by experienced nurses, paramedics, and GPs.
They will ask questions to assess the symptoms, and give healthcare advice or direct the caller to a local NHS service. If necessary they can also call an ambulance or direct people straight to A&E. Calls to NHS 111 are free from a landline or mobile phone.
Pharmacies are open across the area during Bank Holidays; some are even open on Easter Sunday. Pharmacies can help with a range of things including aches, hangovers, colds, emergency contraception, and non-prescription medication. You can dial 111 to find out which pharmacy is open.
Bank Holiday Monday in August (2019) Boots in St Ives town centre and Boots in Huntingdon town centre will be open from 10am until 4pm. Sainsbury's Pharmacy in Huntingdon town centre will open from 9am until 5pm with a 30 minute lunch break from 1pm. Tesco on Abbots Ripton Road in Huntingdon will also be open from 12 noon until 4pm.
Mental health – 111 option 2
There is a new First Response Service (FRS) in Cambridgeshire and Peterborough which gives those in mental health crisis the opportunity to get access to help quickly, by calling NHS 111 and selecting option 2.
The new service allows patients or carers to speak to specially-trained mental health staff who can provide advice, support, and signposting to other services. The service is available 24/7, 365 days a year.
Minor Illness and Injury Units (MIU)
Minor Illness and Injury Units can treat a range of minor illnesses and injuries such as sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings. Opening hours are as follows:
Peterborough MIIU - Thorpe Road,
Monday – Sunday: 8am-8pm Open seven days a week, including weekends and Bank Holidays (Good Friday and Easter Monday)
Monday – Friday: 8.30am-6pm Saturday/Sunday: 8.30-6pm Easter Sunday/Bank holidays: 8.30-6pm
Monday – Friday: 8.30am-6pm Saturday/Sunday: 9am-5pm Bank holidays: 9am-5pm Easter Sunday: 9am-5pm
North Cambs Hospital, Wisbech
Monday –Friday: 8.30-6pm Saturday/Sunday: closed
Dental emergency and out-of-hours care
If you think you need urgent care, contact your usual dentist as some practices offer emergency dental slots and will provide care if clinically necessary. You can also call NHS 111, who can put you in touch with an urgent dental service.
If you require an evening or weekend appointment, please speak with one of our receptionist who will be able to arrange this at one of our local hubs (Cromwell Place in St Ives, Acorn Surgery in Huntingdon, Buckden Surgery and Cornerstone in March.
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