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New Mental Health Service

Prism: The new mental health service in your GP surgery


Prism (Primary care Service for Mental health) is a new service run by Cambridgeshire and Peterborough NHS Foundation Trust (CPFT).


The service, which runs Monday to Friday, 9am-5pm, provides specialist mental health support for GP surgeries so that patients with mental health conditions can access prompt advice and support, receive help in a community setting and experience a more joined-up approach to care.  Prism staff are mental health and allied health professionals, peer workers and recovery coaches, support workers and consultant psychiatrists.


Prism is for anyone aged between 17-65 years with mental health conditions and is based on a person’s needs rather than their diagnosis. So, how do you access Prism? The patient sees their GP and a decision is made as to which service would be appropriate for the patient - this could be a referral to the Prism team. Once referred, Prism staff would make contact with the patient / service user and either provide telephone advice and signposting or offer a face-to-face assessment. Patients will meet Prism staff in their local GP surgery, meaning they are in a familiar environment and reducing travel. The Prism service aims to ensure patients get the right treatment in the right place at the right time by the right person based on their need.


A pilot Prism service has been running in Huntingdon and Wisbech since last August and has been extremely well received. Fewer people have required specialist care and the majority were seen by the Prism team in their GP surgery where they received signposting, education, advice or interventions. There was also a notable reduction time for patients waiting to be assessed or seen by a consultant.


The Prism service is being gradually rolled out across Cambridgeshire and Peterborough surgeries from April onwards. Look out for more information on our website at If you have any questions about the service, please e-mail


There’s no health without mental health

Our mental health is just as important to our overall wellbeing as our physical health. From time to time we might not feel as well mentally as we would like; it’s nothing to be ashamed of and statistics show that one in four of us will experience mental ill health at some point in our lives.

Whether you’re experiencing anxiety, stress, depression, bipolar disorder, or another mental illness, there is a range of services that can support you to manage your condition. Here is information about just a few:

  • The Keep Your Head website has a range of information and sources of support for children and adults of all ages across Cambridgeshire and Peterborough. You don’t need to be a service user to access the site as the information is available to anyone who feels that they need some support with their mental health.
  • The First Response Service is available 24 hours a day, seven days a week, to people living in Cambridgeshire and Peterborough. If you are experiencing something that makes you feel unsafe, distressed, or worried about your mental health you can contact the First Response Service by dialling 111 and selecting option 2. More information can be found on the website at
  • STOP Suicide is a suicide prevention campaign which “seeks to alert communities across Cambridgeshire and Peterborough to the warning signs of suicidal behaviour and reassure them that an open and honest approach to suicide is the best way to prevent it.” More information can be found on the website at
  • The Psychological Wellbeing Service can be accessed by anyone registered with a GP in Cambridgeshire, Peterborough, Oundle, or Wansford – you don’t need a referral. This IAPT service helps people aged 17+ who are suffering from mild to moderate depression and anxiety and offers short-term treatments with a focus on 'here and now' problems. Information about the Psychological Wellbeing Service can be found at
  • If you feel like you’d like some support for your mental you could also speak to your GP. Your GP might refer you to talking therapies, suggest you try things like mindfulness or Cognitive Behavioural Therapy, or they might prescribe medication. All can be effective in helping to manage a range of mental health conditions.

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